Emerald offers a great location, close to shops and attractions. the spacious rooms come with a large bed, couch, and a generous bathroom. Room 8215 had a fantastic view and a sizable balcony, perfect for relaxing. Parking was convenient, making it easy to explore the area.

Lift was broken during stay. Pool and TV were inoperable.

The location was ideal for exploring the nearby landmarks, including Waka Voyagers Tairawhiti. the express check-in and check-out service was efficient, and Nick's Bistro offered a delightful menu with an extensive wine selection.

Nicely appointed and reasonably priced accommodation with ATTENTIVE staff who provided truly genuine customer service. Comfortable location and reasonable facilities.

Suitable accommodation for rest. Unique classy property with outstandingly accommodating and incredibly nice staff who provided truly genuine customer service. Incredible, beautiful location in the very quiet area.

This place offers a comfortable and unique experience, with a friendly staff providing genuine customer service.

Very efficient service from the staff. A nice size and brand-new room itself with a riverside view and balcony, as example...

I loved seeing the sunrise from our window. The River view was rally pleasant and the general hotel room was stunning..

Nicely appointed and well-priced place

Friendly and efficient staff who provide genuine customer service. Perfect location in the city centre. - Close proximity to cafes and other amenities. - Comfortable accommodations.

The room was great very high standanrd and perfert for our three days with great terrace overlooking river. Thereception people were outstanding in every aspect. The resturant was a bitter disappointment. The one staff member had no enthusium and spent a lot of time watching the televeision so much so that we gave up on dessert. The winde slelection if you could call it was was lacking. Most of the slection was one bottle that was already open. We wanted at bottle. The menu was lacking on various produect under the pretense that they were reveiwing the menu accordking to the so called waitress The steak was over cooked. Was surposed to be medium rare but was medium at best. An extremely dissapoining wend to a great three day stay at the hotel

See previous question the resturant was a bitterly dissapoiting experirence

After a relatively long trip into Gisborne the hotel offered a very clean & spacious area to relax in. Very comfortable room/setting & helpful staff.

The room was well decorated and brand-new, complete with a living room, lounge, and a cozy couch. the continental breakfast provided was the best. - the hotel's location was convenient, with shops nearby and within walking distance of the museum and main street.

The stay was very very good. The hotel was unique, tidy offered incredibly nice breakfasts and had an amazing location easy to overlook because everything else was fabulous. Location: the venue was just next door to the central business area of Gisborne, a maze of corridors and town centre, river, shops and restaurants. Had nice dainties at Muirs Bookshop & Cafe, located steps away from the hotel. The staff were attentive and knew how to help.

The Comfort of the room was frantastic. It was clean and tidy. Would recommend it to any one.

The large and luxurious rooms here come with a balcony, a comfortable king-size bed, and a separate bedroom, ensuring there are two towels available.

Loved the river view and the balcony, the room we had was luxurious as were the king size beds. Thanks to Larissa for making our stay so great.